OpenScape Office Application Launcher



OpenScape Office Application Launcher (OAL) is a MS Windows based program, which is installed on a client PC. OAL is logically connected to OpenScape Office and enables the interworking of OpenScape office with other applications on that Client PC In case of an incoming phone call, OAL is able to execute or to trigger applications on the PC and to hand over caller information to these applications. Dependening on its configuration OAL works in the background without disturbing PC user´s work or prompts user by a PopUp with information about the calling party. OAL is mainly designed to work with OpenScape Office Directory Services but can also operate without Directory Services on base of OSO internal user information. It closes the gap between OSO and customer CRM applications by handover caller information to the CRM client application. This enables the CRM client application to navigate to the right window and to pop up e.g. caller´s contact template.

Features
Open Scape office Application Launcher supports:
 * Control of PC application by execution of a batch file or anURL in case of an incoming or outgoing call.
 * Handover of up to five configurable data (arguments) to other PC client- or web-based applications
 * Execution of batch files or sending out URL requests
 * Configurable behavior in case of an incoming call.
 * PopUp with configurable caller identification
 * PopUp with configurable action buttons
 * “Non verbose” mode, without PopUP
 * Connection to pure LAS within OSO LX/MX/HX
 * Connection to OSO Directory Service (optional)
 * Caller list with up to 20 entries with PopUP WrapUp and CTI Re-Dial function
 * Preview functions during configuration
 * Offline testing capabilities for developers

The use of Open Scape Office Application launcher is license controlled per user. It is available from OpenScape Office V3R3 on

Capacities

 * Available Arguments for data handover per "Action" 	5
 * Max # of Actions 	10
 * Max # of action buttons within PopUp 	10

PC Hardware
Standard PC Client HW with Ethernet LAN interface.

Communication System

 * OpenScape Office LX/MX with Ethernet LAN connection
 * HiPath 3000 with OpenScape Office HX with Ethernet LAN connection

PC Software

 * Microsoft Windows Operating system

Communication System
The following SW versions of communication platform can be used
 * OpenScape Office LX /MX from V3R3 on
 * HiPath 3000 V9 with OpenScape Office HX from V3R3 on

Licenses

 * OpenScape Office Application Launcher License per user
 * OpenScape Office user license per user.

SW Deployment
Application Laucher SW is part of the OpenScape Office SW package. It can be downloaded in the same way as the myPortal client SW using either the Samba share of OpenScape Office or the Service Center function within the Administration Portal.

The integrated client update mechanismes of OpenScape Office is used for SW update. In case, that a new version is availabel within OpenScape Office, it will be installed automatically when OSO Client updater detects the new version.

Installation
OpenScape Office Application Launcher can be installed on a Windos client PC by the execution the Setup program. It is installed within the Autostart group of MS Windows and is starts automatically together with the operating system Deinstallation can be done via the system control panel.

Administration
As an adminsitration perequisite the WebServices interface has to be enabled within OpenScape Office LX/MX/HX. This can be done via the administration Portal --> Expert Mode --> Applications Tics have to be set at least in the http and/or https checkboxes to enable the interface. If no selection is done, the WebServices interface is disabled.

Administration of the Application Laucher is done directly on the client PC. An import function for configuration data speeds up the administration process.

Integrated Test Capabilities
Witin the administration menues testpoints are implemented, which allow to check if the configuration is successful or not. A preview function allows to test configured actions and the application control without a connection to a communication system. Data, which are used in test mode, can be configured by the user.

Documentation
The administration of Open Scape Office Application Launcher is part of its User manual.

Examples
Additional information about Application Launcher configuration, examples and use cases are available within the HowTo section of this Wiki:


 * How to collection and tutorials for OpenScape Office MX/LX