OpenScape Office V2

General
Information given here have to be considered as "informal only". No warranty can be given for technically correctness.

The term OSO is used in the following as abbreviation for OpenScape Office.

Referred Version

This article refers to OpenScape Office V2R2 in combination with HiPath 3000 V8R3.

Product Release History

 * OpenScape Office V2 in combination with HiPath 3000 V8
 * Initial Release
 * OpenScape Office V2R2 in combination with HiPath 3000 V8R3
 * Support of the Linux operating system SLES 10 SP2 for OpenScape Office
 * Support of analogue and CMI subscribers with OpenScape Office
 * Release of the reporting engine “myReports“ for OpenScape Office
 * Improved display of ”Wall Board“ information for OpenScape Office Contact Center
 * Improved trace possibilities for OpenScape Office
 * OpenScape Office HX V2 V2R3 in combination with HiPath 3000 V8R5
 * Rebrand to OpenScape Office HX V2
 * Additional features see also OpenScape Office HX V2

Other importent sources within this Wiki for OpenScape Office

 * Overview tested PC-HW and Network Cards
 * How to collection and tutorials for OpenScape Office with HiPath 3000
 * OpenScape Office FAQ

Configuration overview
Open Scape Office is an application suite supporting Unified Communications-, Attendant-,  Contact Center- and CTI - functions. The SW is divided into server based and client based SW components. The server SW components are installed on a Linux PC and offers general services and functions like:




 * Voicemail
 * Fax services
 * Announcements
 * Presence status
 * Autoattendand
 * Rule Engine
 * Instant Messaging
 * Journals
 * Directories
 * Common database
 * Connection to HiPath 3000
 * etc

The OpenScape Office Server PC is connected via Ethernet LAN to a HiPath 3000 system using the HG 1500 /STMI card.

The client SW components are installed on Microsoft Windows based PCs. Different OSO-clients are available for different purposes.
 * Unified comunication features offered by:
 * myPortal Client
 * myPortal for Outlook Plugin
 * Attendant Features offered by:
 * myAttendantClient


 * Contact Center features offered by:
 * myAgent Client
 * myReports Client

Features in detail
More information about OpenScape Office featureset can be obtained from the datasheet and the feature description



PC Hardware
In order to ensure that the Linux operating system as well as OpenScape Office operate properly, the PC (OpenScape Office Server) must meet the following requirements:

generic PC)
 * At least 1 GB RAM
 * Hard disk with at least 300 GB
 * Processor: Pentium 2.4 GHz or comparable
 * Network interface (LAN >= 100 Mbps)
 * DVD drive
 * Broadband Internet access for software upgrades
 * It is advisable to use a PC from a well-known manufacturer (instead of a

PC Software
OSO Server can be operated on following Linux distributions and versions


 * Linux openSUSE 10.3 (32-bit) plus additional SW Components
 * Suse Linux Enterprise Server 10 (SLES 10) (32-bit)) plus addition SW components

Remark

The Linux version openSUSE 10.3 (32-bit) is a shareware version and is supplied together with OpenScape Office. It is, however, conceivable that some servers may not operate with openSUSE 10.3 (32-bit), since not all server drivers are included with this version.

SLES 10 is an official Linux operating system that is supported by Novell. Many PC vendors offer hardware that has been specially tested and certified for SLES 10 and can offer support in the event of problems. For this reason, SLES 10 is not free. SLES 10 is not supplied together with OpenScape Office and needs to be purchased separately. In addition, it is also possible to purchase server hardware from PC vendors with SLES 10 preinstalled.

Telecommunication systems
HiPath 3000 V8R3

System telephones
The applications can be used in combination with the system telephones OpenStage HFA and TDM (non-SIP), optiPoint 410/420 HFA and optiPoint 500.

Preconditions
The following must be ensured for correct operation:


 * Integration of the Linux PC in a LAN environment, including the administration settings such as the IP settings and firewall
 * Installation of a virus scanner
 * Installation of SUSE security hot fixes (optional)
 * Security tools (such as a Firewall, virus scanner, AppArmor, or Intrusion Detection System (optional)) should not adversely affect the OpenScape Office functions

LAN Connection
Server PC ist connetecd via
 * HiPath HG 1500
 * HiPath HG 1500 STMI

Client - Device
Overview of which clients are supported by which devices:

Virus Scanner
The installation and configuration of antivirus software on the OpenScape server is the sole responsibility of the customer or their corresponding service provider and occurs at their own risk. If the antivirus software affects the proper operation of the OpenScape Office server, the customer is responsible for the installation and any corrections that may be required.

SEN does not supply, recommend or certify any special antivirus software for use within the framework of an OpenScape Office deployment. The use of antivirus software is, if course, often required, so the installation of such software does not affect the warranty or any service contract signed with SEN.

Customers who want to install antivirus software on OpenScape servers can do this by observing the following points:


 * If the installation or operation of the antivirus software causes a malfunction in the system, the customer should proceed as follows.
 * Uninstall or disable the antivirus software to restore proper operation. Customers can, of course, decide to leave the software installed if the risk of operating without antivirus software is deemed to be greater than the functional restrictions.
 * Report the problem via the normal support process
 * Reinstall or repeat the initial setup and startup as instructed by SEN.
 * Running antivirus software can frequently overload the processor and thus have an adverse effect on the performance and proper operation of OpenScape Office. This applies to features with near real-time functions, in particular, such as all telephony applications, logging and the operation of the different clients. Consequently, it is advisable to avoid performing cumbersome operations such as cyclical file scans during peak load times.

Voicemail and Faxes
The Voicemail and Fax services can be used by subscribers with the system telephones (HFA) OpenStage, optiPoint 410 and optiPoint 420. Apart from the integrated Fax service, external fax machines can also be connected via the a/b or ISDN interface.

Firewall
During the installation, any existing firewall on the OpenScape Office server may have been turned off. Please ensure that the firewall is turned on again after the installation.

Networking
OpenScape Office is released for connection to stand alone (single node) HiPath 3000 systems. The integration into HiPath 3000 networks (multinode) is currently not supported.

LAN

 * A fixed IP address for OpenScape Office must be configured.
 * The Internet Protocol Version 6 (IPv6.) is not supported by OSO.
 * LAN Interface Module (LIM) is not suppoprted to connect HiPath 3000

Operating systems
OpenScape Office is not released for virtual machines (e.g., VMWare)

Documentation
Many documents in various languages are available for OpenScape Office. As there are:


 * Featuredescriptions
 * Datasheets
 * Administration manuals
 * User manuals

On one hand administration- and user manuals are available on the OpenScape Office Server direcly and can be downloaded using the Servicecenter within the Web Based management. On the other hand the documents can be downloaded from the "E-Doku" Server using the Portal. E-Doku Server offeres feature descriptions and datasheets in addition

Some of the most important technical documents for OpenScaoe Office are available here for download. For actual revisions E-Doku Server has to be checked.

Additional articles within this Wiki
FAQ Fequently askes questions for OpenScape Office How To repository

How to
Following How To are available
 * How to install OpenScape Office

Software Delivery
The delivery package for OpenScape Office includes two DVDs:


 * DVD with the Linux operating system openSUSE 10.3 (32-bit).
 * DVD with the OpenScape Office software

Additional required software components / packages: The Linux software components listed below are also supplied with the OpenScape Office DVD in the version required for OpenScape Office and the underlaying Suse Distribution (openSUSE or SLES). These versions must not be replaced by other versions. This ensures that OpenScape Office will work properly.

Licensing
The features of OpenScape office are licensed. A graced period is available. During this grace period (typically 30 days), the product is fully functional. If the licensing is not completed before the grace period expires, the system will only operate in emergency mode thereafter.

License handling
Based on the order data, a license key can be obtained via the Central Licensing Server (CLS) for a licensed item. For CLS access an account is required. All licenses have to be imported at first into Hipath 3000 system. The administration software HiPath 3000 Manager or the Customer License Agent (CLA) / Customer License manager (CLM) can be used for this purpose

After first connection of OpenScape Office PC to Hipath 3000 the licenses are transmitted automatically to OpenScape Office. After synchronization the licenses can be and assigned to users with the OpenScape Office Assistant.

License structure
A basic license package is available for OpenScape Office for basic operation. To expand OpenScape Office, additional licenses (e.g., 5 additional Standard User licenses) can be purchased. A Standard User license is also required in order to use myAttendant and myPortal for Outlook.



Remark

The System License is curently not available seperately. It is included within one of the the following marketing packages:


 * OpenScape Office V2 Basic Package for HiPath 3300/3500 V8
 * OpenScape Office V2 Basic Package for HiPath 3350/3550 V8
 * OpenScape Office V2 Basic Package for HiPath 3800 V8
 * OpenScape Office V2 Contact Center Basic License Package for HiPath 3000/5000 V8

License assignment
The Standard User licenses and the myAgent license are assigned permanently to individual subscribers with OpenScape Office Assistant. The number of stations licensed cannot exceed the number of available licenses. The assignment of other licenses occurs dynamically, i.e., depending on the requirements and availability, licenses are assigned for the components that require them.

Within the OpenScape Office Assistant following information about the licenses is displayed:


 * Product Name: Name of the communication system.
 * Feature: Feature for which the license has been assigned.
 * Number of licenses used: Shows the number of used and available licenses.
 * Status: Status of the license.–