optiPoint 410/420

The optiPoint 410/420 phone family consists of a wide range of optiPoint CorNet IP (HFA) phones, from optiPoint 410 entry for basic telephony to optiPoint 420 advance for high-volume callers with sophisticated needs.

Phone range
All phones of this phone family have a common feature set (listed below) and additional features per model.
 * HFA support for platforms HiPath 2000, HiPath 3000, HiPath 4000 and HiPath 5000
 * Power over Ethernet (PoE) IEEE 802.3af or external power supply (EU, US and UK power adapters)
 * Computer Telephony Integration (CTI)
 * Remote administration via Web-based management, HiPath Deployment Service
 * Codecs G.711, G.723.1A, G.729AB and G.722 wideband codec
 * Open listening
 * Freely programmable feature keys
 * 2 keys (plus/minus) for volume settings
 * Keypad with 12 keys
 * Dialog keys (optiGuide) for navigation / feature control (except 410 entry)
 * Wall-mountable (seperate bracket required)
 * Housing color: manganese (dark) or arctic (bright)

Hardware related differentiating factors
There are two product lines available: optiPoint 410 and optiPoint 420. The difference is that the optiPoint 410 models support paper labels for the programable feature keys, whilst the optiPoint 420 models provide self-labeling keys.

Within the optiPoint 410 and optiPoint 420 family, the user can choose among different hardware models:

Documentation
All optiPoint phones are shipped with a printed document providing brief instruction regarding installation and operation. For both user and administrators, a comprehensive and updated documentation is provided as PDF files. Depending on the system environment, the user may choose between HiPath 2000 and HiPath 4000 specific documentation.

User Manuals
HiPath 2000, HiPath 3000, HiPath 5000

User Manuals
HiPath 4000

Administration Manual
HiPath 2000, HiPath 3000, HiPath 4000, HiPath 5000*

Platforms / Systems
For detailed interoperability information please check Software version and Interoperability sections on this page.

Firmware / Software
The firmware provides encryption capabilities. Hence its distribution must follow legal requirements which do not allow unrestricted SW distribution via the Internet. The firmware is only provided by Siemens technicians or by official Siemens Partners. Customers with self-care contracts will have access to SW within the Web portal (login required).

The firmware of the optiPoint 410/420 phones comprises two components:
 * netboot - This component provides low level features (like Boot process, LAN connectivity). This component is not changed once a phone has been produced and/or is in operation. However, new features may be provided during the ongoing development and production process of the optiPoint phones.
 * application - This component contains all features for call handling, signalling, audio control, user interface and language support. It is continuously developed and this takes takes place:

Application SW can be downloaded to the phone via FTP.
 * version based, introducing significant features or feature packages
 * update based, introducing limited features or feature enhancements
 * based on Software Maintenance Release, providing fault corrections

Current software releases

 * The actual Application software without SPE support is optiPoint 410/420 V5 R4.6.0.
 * The actual Application software with SPE support is optiPoint 410/420 V5 R6.6.0.

To get an overview of all release notes for the optiPoint 410/420 family see the history of all Release Notes.

See also optiPoint 410/420 V5.1 information about the actual version V5.1 of optiPoint 410/420 family.

Interoperability Matrix
For detailed interoperability information please check optiPoint 410/420 interoperability matrix.

End of Life information
Information as of 30/09/2006:


 * V2.x has been phased-out 12/2004
 * V3.x and V4.x have never exist
 * V5.0 has been phased-out
 * V5.1 is available since 03/2005

Mass deployment
See Mass Deployment.

Add-on devices, Adapters and Accessories

 * optiPoint modules:
 * optiPoint application module
 * optiPoint display module (phased-out)
 * optiPoint self labelling key module
 * optiPoint key module
 * optiPoint Busy Lamp Field (HiPath 3000 only)
 * optiPoint adapters:
 * optiPoint acoustic adapter
 * optiPoint recorder adapter
 * See also optiPoint adapters.


 * Headsets
 * External keyboard

End of Life Information for optiPoint 410/420 HFA phones

 * 30. Sep. 2010	Order Stop for the optiPoint 410/420 HFA phones
 * 30. Sep. 2010	Order Stop for Expansions (optiPoint self labeling key module, optiPoint 410/420 handsets)
 * Note: The other Expansions (optiPoint wall mounting set, optiPoint recorder adapter, optiPoint acoustic adapter, optiPoint busy lamp field, optiPoint signature module, optiPoint application module, optiPoint key module, optiPoint stand) are also used along with optiPoint 500 and will be phased out together with optiPoint 500
 * 30. Sep. 2012	End of Hardware and Software Support
 * 31. Dec. 2013	End of Product Activities


 * optiPoint power supply and PoE classes
 * optiPoint SIP compatibility
 * optiPoint 410/420 FAQ (de)
 * Key Labelling Tool