OpenScape Office



OpenScape Office is the unified communications solution built specifically for small and medium sized businesses. Open Scape Office is available in three flavours.

OpenScape Office MX
OpenScape Office MX is an all-in-one Unified Communications platform for up to 150 users. Designed to work with modern IP networks, it combines unified communications software, PBX software and PSTN connectivity in a single package that’s easy to use, administer and maintain.

Main differences between OpenScape Office MX and HX are:


 * Integrated Unified Communcation solution and conference server
 * Out of the box connectivity for IP-phones and IP-trunks

Additional information about the OpenScape Office MX versions can be found within this Wiki using the following links:


 * OpenScape Office MX V3
 * OpenScape Office MX V2
 * HiPath OpenOffice ME V1

OpenScape Office LX
OpenScape Office LX is an all-in-one software based Unified Communications solution for up to 500 users. Designed to run on a single server, it combines unified communications software, PBX software and virtualization capabilities all within one package that’s easy to use, administer and maintain.

Main differences between OpenScape Office LX and MX are:
 * Pure softwitch, fully IP based
 * Operates on physical or virtualized PC-HW

Additional information about the OpenScape Office LX versions can be found within this Wiki using the following links:


 * OpenScape Office LX V3

HiPath 3000 and OpenScape Office HX
HiPath 3000 is one of the world’s top-selling SMB communications platforms, with support for any combination of TDM, analog and IP telephones, PC clients and cordless phones providing powerful voice communications for small and medium sized businesses of up to 500 users.

Main differences between OpenScape Office HX and MX are:
 * Works in combination with HiPath 3000 Platforms
 * Supports Conference Server functions using HiPath Xpressions Compact
 * Is based on an external Linux PC.

Additional information about the OpenScape Office HX versions can be found within this Wiki using the following links:


 * OpenScape Office V2
 * OpenScape Office HX V2

myPortal for Desktop
presents the full suite of OpenScape Office UC features from a single window


 * on the user’s PC desktop (place, receive, route, log and record phone calls)
 * maintain buddy lists and send instant messages
 * manages and shows the presence of all other users on the system
 * integrates directly with the user’s MS Outlook calendar and user directory

Additional information can be found within this Wiki using the following links:
 * myPortal for Desktop

myPortal for Outlook

 * all of the functionality in myPortal for Desktop available as an MS Outlook toolbar!
 * enables users to access all of their communications - voice, conferencing, voicemail, fax, IM, email, and contacts - directly from within MS Outlook
 * Users can click to dial any number from any Microsoft application

Additional information can be found within this Wiki using the following links:
 * myPortal for Outlook

myPortal for Mobile

 * delivers OpenScape Office UC features onto your mobile web-enabled smart phone
 * independent of your current location
 * manages and shows presence status of contacts, set connection control of your office extension, and access to directories, favorites, voicemail and journals
 * select preferred calling procedure to utilize optimal voice calling rates

Additional information can be found within this Wiki using the following links:
 * myPortal for Mobile

myPortal for OpenStage

 * OpenScape Office UC presence and visible voicemail features to OpenStage 60/80 desktop phones
 * easy changes of OpenScape Office presence status
 * visually access, query and control personal voicemail-box

Additional information can be found within this Wiki using the following links:
 * myPortal for OpenStage

myAttendant

 * presence-aware switchboard application used by administrators, dispatchers or supervisor
 * presents a single, consolidated view of all of the company’s users and their presence status, making it easy to transfer calls to employees when they are available

Additional information can be found within this Wiki using the following links:
 * myAttendant

OpenScape Office Contact Center
OpenScape Office Contact Center is an optional feature based on OpenScape Office Unified Communications application.

Additional information about the OpenScape Office contact center versions can be found within this Wiki using the following link:


 * OpenScape Office Contact Center

myAgent

 * presents the full suite of contact center features from a single desktop view (call queue information, relevant customer information pop-ups accompany incoming calls, access customer data and call history)


 * allows for easy adjustment of queues or customer priorities
 * facilitates peer collaboration and call transfer to experts, expediting the resolution of customer issues

Additional information can be found within this Wiki using the following links:
 * myAgent

myReports
myReports provides over 100 predefined standard reports. The historical reports are provided as graphs and/or table views. Furthermore my Reports offers the ability to customize them to individual requirements or to create new reports via the integrated BIRT (Business Intelligent and Reporting Tools) generator.

Additional information can be found within this Wiki using the following links:
 * myReports

Supported PC HW
SEN does not provide PC hardware for OpenScape Office LX. The required server PC hardware must be purchased on the market.

Further information regarding prerequisites, suitable PC systems and HW components can be found within the


 * OpenScape Office HX/LX Server Guideline

Additional informations are given within the FAQ section:


 * OpenScape Office HX/MX/LX HW related FAQ

Supported VoIP Providers

 * Supported VoIP Providers

Citrix support

 * OpenScape Office Applications with Citrix

Microsoft Windows Terminal Server support

 * OpenScape Office Applications with Windows Terminal Server

Microsoft Exchange Server support

 * OpenScape Office with Microsoft Exchange Server

Microsoft Small Business Server Integration

 * OpenScape Office with Microsoft Small Business Server

Open Scape Office Directory Service
From V3R2 on the fully integrated Directory Service can be used to access SQL databases.


 * OpenScape Office Directory Service

In case that the capabilities of OpenScape office Directory Service are not sufficient OpenScape Office can interact via its LDAP interface also with 3rd party applications to get access to the additional databases.


 * OpenScape Office Interaction with 3rd Party Applications

CRM system Pop Up function
CRM Systems support different methods to support telephony. One of the most popular interfaces is Microsoft TAPI. Depending on the used CRM System TAPI can be used for outgoing dialling, signalling of incoming calls, for caller identification and also for Pop Up of the appropriate contact form within the CRM system. Sometimes CRM systems require specific PlugIns to support telephony functions via TAPI. CRM system vendor or integrator should should be asked for support of Microsoft TAPI.

OpenScape Office supports TAPI in general via its Service Providers. They can be used for CRM PopUp, in case that the CRM Systems supports such functions.
 * HiPath TAPI 120
 * HiPath TAPI 170

Description of CSTA, TAPI and HTTP Interfaces

 * Open Interfaces of OpenScape Office LX/MX V3
 * Open Interfaces of OpenScape Office MX V2

Frequently asked questions

 * Frequently asked questions about OpenScape Office

How To Collection

 * How to collection and tutorials for OpenScape Office MX/LX
 * How to collection and tutorials for OpenScape Office with HiPath 3000

Useful Tools

 * HiPath OpenOffice ME Data Gathering Tool
 * OpenScape Office MX V2 Data Gathering Tool
 * OpenScape Office LX/MX V3 Data Gathering Tool

Marketing Information
Sales and marketing oriented documents and presentations can be obtained using the following links:


 * Web portal (login required).