optiPoint 410/420 S

The optiPoint 410/420 S phone family consists of a wide range of optiPoint SIP phones, from optiPoint 410 entry S for basic telephony to optiPoint 420 advance S for high-volume callers with sophisticated needs.

Phone range
All phones of this phone family have a common feature set (listed below) and additional features per model.
 * SIP support according to RFC 3261
 * Power over Ethernet (PoE) IEEE 802.3af or external power supply (EU, US and UK power adapters)
 * Computer Telephony Integration (CTI) / Third party call control
 * Remote administration via Web-based management, HiPath Deployment Service or XML files
 * Codecs G.711, G.723.1A, G.729AB and G.722 wideband codec
 * Open listening
 * Freely programmable feature keys
 * 2 keys (plus/minus) for volume settings
 * Keypad with 12 keys
 * Dialog keys (optiGuide) for navigation / feature control (except 410 entry)
 * Wall-mountable (seperate bracket required)
 * Housing color: manganese (dark) or arctic (bright)

Hardware related differentiating factors
There are two product lines available: The optiPoint 410 S models support paper labels for the programmable Feature Keys, whilst the optiPoint 420 S models provide self-labeling monochrome LCD Feature Keys.
 * optiPoint 410 S
 * optiPoint 420 S

Within the optiPoint 410 S and optiPoint 420 S family, the user can choose among different hardware models:

Software/Firmware related differentiating factors
The telephony application provides a set of features and the connectivity to a set of SIP systems (proxies, application servers)


 * General overview on platforms / systems:

For detailed interoperability information please check Software version and Interoperability sections on this page.

Connectivity to several VoIP providers is supported. For configuration hints see the How To article setting up the optiPoint 410/420 SIP with a VoIP provider.

Supported Languages
The following is a supported languages list in language pack and alphabetical order by the language code used by ISO 639-1. optiPoint 410/420 S application software is splitted into two language packages. The language is changed only on phone user interface - not on WBM or admin interface

Supported Country Tones
The following is a supported Country tones list (since SW Version 7) in alphabetical order by the country names (officially used by the ISO 3166/MA, which uses country names from United Nations sources).

Documentation
All optiPoint phones are shipped with a printed document providing brief instruction regarding installation and operation. For both user and administrators, a comprehensive and updated documentation is provided as PDF files. Depending on the system environment, the user may choose between OpenScape Voice, BroadSoft and Sylantro specific documentation.

SIP V7.0
OpenScape Voice:

BroadSoft:

Sylantro:

SIP V6.0
OpenScape Voice:

BroadSoft:

Sylantro:

Administration Manuals
OpenScape Voice, BroadSoft, Sylantro, Asterisk:

Firmware / Software
The SIP firmware provides encryption capabilities. Hence its distribution must follow legal requirements which do not allow unrestricted SW distribution via the Internet. The firmware is only provided by Siemens technicians or by official Siemens Partners. Customers with self-care contracts will have access to SW within the Web portal (login required).

The firmware of the optiPoint SIP phones comprises two software components: the Application Software component is continuously developed and enhanced and it can be downloaded to the phone using an FTP server as needed, see optiPoint 410/420 S upgrade to SIP V6.0.
 * NetBoot Software: this component provides low level features (like Boot process, LAN connectivity) and is not changed once a phone has been produced from factory and/or is in operation. However, if necessary new features may be provided during the ongoing development and factory production process.
 * Application Software: this component contains all features for:
 * Call Handling
 * Call Signalling
 * Audio Control
 * User Interface
 * Language Support

Actually SIP line application software main version to be used is SIP V7.0 that is supported on most HiPath systems. See also optiPoint 410/420 S interoperability matrix and optiPoint 410/420 S general information to SIP V7.0.

Current software releases
The actual SIP V7 Application Software, optiPoint 410/420 SIP V7 R6.8.0, is tested and released for usage with OpenScape Voice Server V4.1, V5.0 and V6.0, HiPath 4000 V4 R2.1.19 (or newer); last tested and released version for Broadsoft is optiPoint 410/420 SIP V7 R6.2.0.

optiPoint 4x0 SIP V7 is not released for HiPath 4000 V4 R1 or older, HiPath 2000, HiPath 3000/5000, Sylantro communication systems. Please have also a look on the optiPoint 410/420 S interoperability matrix.

For more information check optiPoint 410/420 S interoperability matrix

V6.0 has been phased out at end of 2007. The last V6.0 Application Software released was optiPoint 410/420 SIP V6.0 R3.69.0.

To get an overview of all release notes for the optiPoint 410/420 SIP family see the history of all Release Notes.

See also optiPoint 410/420 S general information to SIP V7.0 about the actual version V7.0 of optiPoint 410/420 SIP family.

Interoperability Matrix
For detailed interoperability information please check optiPoint 410/420 S interoperability matrix.

End of Life information
Information as of 07.01.2009
 * V7.0 phase-out planning has been announced:
 * 30.06.2009 Order Stop for the Phase-Out Product
 * 30.09.2012 End of Hardware and Software Support
 * 31.12.2013 End of Product Activities
 * Note: This is SIP only - the HFA products will follow a separate timeline.
 * V6.0 has been phased-out
 * 31.12.2007 End of Product Activities
 * V5.0 has been phased-out
 * 29.12.2006 End of Product Activities
 * V4.1 has been phased-out
 * V4.0 has been phased-out

Mass deployment
See Mass Deployment.

Add-on devices, Adapters and Accessories

 * optiPoint modules:
 * optiPoint display module (phased-out)
 * optiPoint self labelling key module
 * optiPoint key module
 * optiPoint adapters:
 * optiPoint accoustic adapter
 * optiPoint recorder adapter
 * See also optiPoint adapters.


 * Headsets


 * optiPoint SIP HW compatibility
 * optiPoint power supply and PoE classes
 * Overview: Supported SIP standards
 * [/ftp/oP410420advS-training/index.htm optiPoint 410/420 End User Tutorial] (Internet Explorer required)
 * Key Labelling Tool

How To

 * optiPoint 410/420 CorNet IP (HFA) to SIP migration
 * optiPoint MoH Converting
 * optiPoint SIP UDP Trace
 * optiPoint 410/420 S handle internal phone traces
 * CHESE Configuration Example
 * Using DSS keys with BroadSoft Rel.13
 * Set up a secure XML configuration download environment
 * How to setup SNMP supervision for error and QoS tracking