OpenScape Office Interaction with 3rd Party Applications

OpenScape Office HX/LX/MX can interact with a broad range of 3rd Party Applications by using its open interfaces. Within this article some practical examples are described. No assessment and no ranking of the mentioned 3rd party Applications has been done. Note:

All applications and trademarks mentioned within this acticle are property of the respective companies. No liability is taken over by SEN regarding the functionality. In case of questions about the applications itself the manufactures / distributors have to be contacted directly.

Directory Services - Access to external datasources
From V3R2 on the fully integrated can be used to access non LDAP capable databases like SQL databases and to provide retrieved data via LDAP for caller identification, directory search etc.
 * OpenScape Office Directory Service

In case that the internal capabilities of OpenScape office Directory service are not sufficient OpenScape Office can interact via its LDAP interface also with 3rd party applications to get access to the additional databases.

Application Launcher - Control of 3rd party applications
OpenScape Office Application Launcher is a MS Windows based program, which is installed on a client PC.


 * OpenScape Office Application Launcher

Application Launcher enables the interworking of OpenScape office with other applications on that Client PC. It closes the gap between OpenScape Office and customer CRM applications by handover caller information to the CRM client application. This enables the CRM client application to navigate to the right window and to pop up e.g. caller´s contact template.

Access to LDAP capable external databases or directories
OpenScape Office can access data, which are stored within external directories or databases, directly via LDAP.

The administration of the LDAP interface within OpenScape Office is described on the link:
 * How to install LDAP connection

The settings within the 3rd party Application is describes within the following