HiPath 2000

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HiPath 2000, the new IP softswitch appliance from Siemens Enterprise Communications, brings together modern IP router functionality and the full scope of ComScendo voice features in one system. This paves the way for small and medium-sized companies to use a standard infrastructure for state-of-the-art IP communication of data and voice.

HiPath 2030
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HiPath 2030
HiPath 2036
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HiPath 2036

Contents

Overview

HiPath 2000 brings together modern IP router functionality and the full scope of ComScendo voice features in one system.
Integrated functions such as routers, a gateway and a firewall fulfill all the requirements for secure IP communication in Virtual Private Networks (VPN).
Modern companies that consistently apply integrated IP technology will use HiPath 2000 to gain access to SIP carriers for future Internet telephony.
Important functions such as routers, gateways, firewalls, DSL Internet, carrier access and security together with "Best in Class" telephony all make HiPath 2000 the leading system for SME.
The introduction of our completely new IP solution means that we are addressing modern SME, as well as branches of large corporate networks.

Highlights

  • LINUX based IP system, offering investment security
  • Two system variants, HiPath 2030 and HiPath 2036
  • Integrated network components for voice and data, like router, firewall including DMZ, 4-port LAN switch
  • Secure communication via VPN security
  • Full scope of HiPath ComScendo voice features
  • SIP support for SIP terminals
  • SIP support for access to Internet Telephony Service Providers
DSL telephony user connections for the registration of single numbers
DSL telephony system connection for the registration of a number range

Hardware and integrated applications

Features HiPath 2030 HiPath 2036 (V2)
IP workpoints (HFA/SIP) Max. 30 Max. 30
Trunk interfaces
  • 4 S0[1] (World)
FXS interfaces 2 FXS 4 FXS
IP interfaces
USB interface[5] Image:tick.gif Image:tick.gif
Integrated Voicemail (HiPath EVM) Image:tick.gif Image:tick.gif
Embedded WBM interface Image:tick.gif Image:tick.gif
Chassis dimensions
  • Width = 440 mm (478 mm)[6]
  • Height = 44 mm (55 mm)[6]
  • Depth = 240 mm
Chassis colors Steel Blue and Arctic Gray[7] Silver Grey
Design variants
  • 19" housing for rack, table and wall mounting
  • 1 HU (Height Unit) required on 19" Rack
Power Supply
  • Rated Input Voltage (AC): 88...264 Volt
  • Rated Input Voltage (AC) Frequency: 50/60 Hz
  • Battery Supply (DC): -48 Volt
UPS Unit HiPath 2000 systems, by default, are designed for mains operation.
Possible power outages can be bypassed with an optional (external) UPS unit.
  1. It can be set up individually either as BRI ISDN Trunks or S0 Subscriber interfaces.
  2. It support CLIP FSK and CLIP DTMF detection feature.
  3. It support Ground Start (typically on USA and Canada) and Loop Start (typically on other countries).
  4. It support DP or DTMF Signaling methods.
  5. Used for On-Site system access (Service purposes only).
  6. 6.0 6.1 Including optionally applicable housing feets.
  7. Both on V1.0 and V2 Hardware variants.

Features

Telephony features

As a software suite, HiPath ComScendo provides both the real-time IP system, HiPath 2036, as well as the telephones, with the most comprehensive array of voice communication services. And all this regardless of the type of terminal used – at the desk (desktop phone, PC) or on the move (handset, notebook). Any necessary software components are configured automatically.

Selected HiPath ComScendo features:

  • Advisory messages
  • Intercept position/attendant console
  • Camp-on/call waiting tone
  • Missed calls list
  • Do Not Disturb/"ringer cutoff"
  • Call pickup
  • Call forwarding from extensions
  • Display of call source and destination for call forwarding and call pickup
  • Call intrusion
  • Classes of service
  • Display languages (can be specified individually)
  • Paging (internal announcement)
  • Call detail recording (external analysis optional)
  • Group call
  • Integrated voicemail
  • Internal text messages
  • Internal telephone directory
  • Conference (internal/external)
  • Speed dialing (individual/central)
  • Line seizure (automatic/manual)
  • Toggle
  • Text messages (internal)
  • Music-on-hold with system-driven announcements (standard/individual)
  • Night service/day service
  • Park
  • Account code
  • Consultation
  • Callback on busy and no answer (automatic)
  • Call number suppression
  • Call signaling
  • Call forwarding after timeout on RNA, immediately on busy
  • Group ringing
  • Hunt group (linear/cyclic)
  • Changeover on (individual code lock)
  • Central system telephone book
  • Entrance telephone and door opener functions
  • Transferring a call (internal/external)
  • Number redial (enhanced)
  • Automatic recall from public network carrier

Integrated Voicemail (EVM)

The HiPath 2030 system variant possesses the integrated Voice Mail function with the following functions:

  • 2 voice channels
  • 24 mailboxes, of which four are AutoAttendant
  • 2 different personal greetings, each one minute in length, which can be activated manually or by night service.
  • 2 hours recording capacity / max. of 400 messages/greetings (conf. between 1 to 5 minutes in steps of 1 minute)
  • Time stamp / Caller ID
  • AutoAttendant functions:
    • Greetings up to 2 minutes
    • Contact Directions up to 10 (voice controlled or by entering the extension number)
    • Automatic call transfer to overflow
    • Fax tone detection and fax forwarding
  • Announcements:
    • Selection of one or both channel(s) for operation of the announcement device

Data Communication / Internet

Data Features / Internet HiPath 2000
Hardware Interface LAN 4-port 10/100 Base-TX Switch
WAN 1-port 10/100 Base-TX port with a RJ-45 connector to
ADSL / SDSL or Cable Modem
(The modem is not provided)
DMZ DMZ via a separated 10/100 Base-TX Ethernet port
ISDN
  • HiPath 2020: 2 Euro DSS1 interfaces
  • HiPath 2030: 4 Euro DSS1 interfaces
    (up to 4 interfaces can be used for ISDN internal stations
    if no calls through ISDN Trunks feature is enabled)
Analog
  • HiPath 2020: none
  • HiPath 2030: 2 x FXS (subscriber)
Service 1-port USB (slave) for onsite service access
WAN Protocol PPPoE / PPTP / DHCP / Static IP
WAN/ISDN Features LAN-LAN coupling and
remote LAN access
PPP connections
Static and dynamic PPP Multilink connections
(channel bundling up to 8 B-channels)
Short hold (configurable timer)
Compression of IP headers according to
RFC 2507 and RFC 2508
Data compression with STAC or the MPPC algorithm
Security
Service Remote Access ISDN access (B-channel access, 64 kBit, X.75, PPP)
via an integrated, digital modem
Access via WAN/LAN using TCP/IP
Fax over IP T.38
Fax via G.711 (end-to-end connection)
Modem over IP Modem via G.711 (transparent)
VLAN Virtual LAN (VLAN) as per 802.1Q
NAT RFC 2663 Open Ports
Security Call number checking
(incoming only):
Prevention of unallowed connections from outside via ISDN
Checking of call number and IP address of calling subscriber
(subscriber authentication)
Checking of IP address (configurable) of internal LAN subscribers
Callback (every subscriber can be configured / PPP connections via predefined port)
Checking of user ID
and password:
PAP (Password Authentication Protocol)
CHAP (Challenge Handshake Authentication Protocol)
MSCHAP (Microsoft Challenge Handshake Authentication Protocol)
Firewall (permissions firewall) Stateful Packet Filter for communication with the LAN
DMZ
Denial of Service (DoS) protection
MAC check
Virtual Private Network
(VPN)
Protocol IPSec (tunnel mode, ESP)
Encryption DES
3DES
AES
Authentication preshared keys or X.509v3 certificates
Authentication algorithms HMAC-MD5 and HMAC-SHA1
Key Management IKE protocol and Diffie-Hellmann Groups 1, 2 and 5
Public key algorithms DSA and RSA
PKI Infrastructure Light Weight Certification Authority (LWCA)
Connection Connection of teleworkers via VPN client Safenet Sentinel
Corporate network (site-to-site VPN)
Remote Access VPN
Secure administration via SSL / TLS
IPSec Pass-Through
Network Features DHCP server
DNS cache and proxy
SNTP Client
HiPath DLI
(Integrated Deployment
License Service
Function)
Functions for the automatic startup of the following terminals/clients:
optiPoint 410/420 (HFA), optiPoint 600,
optiPoint WL2 professional (HFA) and optiClient 130
Functions for updating optiPoint 410/420 (HFA) and
optiPoint WL2 professional (HFA) software via HiPath 2000
Dynamic DNS (DynDNS) (DynDNS) is only supported in connection with
broadband connections (not ISDN)
LDAP Lightweight Directory Access Protocol is supported to
connect to central directories
Management Web-base user Interface ( HTTP / HTTPS )
Configuration backup / restore
Administration access control list
Build-in diagnostic functions
Firmware- / Gateway- and Phone- Image upgrade via HTTP
Remote Upgrade via HTTP
Quick Start Wizard
SNMP MIB-II nach RFC 1213

Voice transmission

With Voice over IP (VoIP), voice data can be transmitted over an IP network, in other words via a LAN, a WAN, or over the Internet to IP workpoints.

The optimum voice quality in VoIP connections is ensured by means of the following functions:

Quality of Service (QoS):

To ensure the best possible connection quality, in particular for voice connections, HiPath 2000 V2 supports the following QoS protocols:

  • IEEE802.1p tags (level 2)
  • Type of Service (ToS) prioritization (RFC 791, level 3)
  • Differentiated Services (DiffServ; RFC 2474, level 3)

Echo suppression:

HiPath 2000 V2 supports echo suppression according to G.168

Bandwidth requirement:

The HiPath 2000 V2 is designed for the optimization of bandwidth use. For this purpose, it implements functions such as the following:

  • Voice activity detection and silence suppression
  • Transmission of background noises in speech pauses to save bandwidth
  • Dynamic differentiation of voice and fax/modem

Bandwidth control:

Bandwidth reservation for voice and data for the following interfaces:

  • Ethernet
  • LAN2: DSL (PPPoE, PPTP)
  • PPP via ISDN (PSTN Partner)

DTMF handling:

HiPath 2000 V2 supports the detection and handling of DTMF signals (Dual-Tone Multi Frequency) according to Q.24 for signaling in VoIP calls. In particular, it supports the following functions:

  • DTMF signal recognition
  • Conversion von DTMF signals into user input signals according to H.245
  • Generation of DTMF signals for the PSTN
  • Speech protection using Bellcore test tapes

DTMF transmission via IP

DTMF signals are transmitted in the voice channel. Secure transmission requires the codec G.711 to the ITSP.

Mobility Entry

With Mobility Entry mobile subscribers can be integrated into the HiPath 2000 system.

The mobile subscriber can route outgoing calls via the HiPath system. Incoming calls are forwarded to the mobile subscriber.

The subscriber has access to specific system features in the idle state. These features are implemented via DISA.

Benefits for the Mobility subscriber:

  • One Number Service (outgoing calls always transmit the number of the HiPath extension regardless of which telephone they are initiated from)
  • Twinning (parallel call: internal + mobile subscriber)
  • Busy indication for the Mobility subscriber, i.e. even when a call is made with the cellphone, for example, a second call receives a busy signal
  • Rapid dial-in (DISA number, CLI)
  • Call pickup between internal and mobile device
  • Features that can be activated via DTMF during a call):
Hold / transfer
Transfer
Toggle
Conference
  • Features that can be activated via DTMF in idle state):
Dialing of number
Programming of call forwarding
Activation/deactivation of do-not-disturb
Sending of text information with selection option
Reset of all services
Caller ID suppression on/off

Connection to Internet Telephony Service Providers using the SIP Protocol

The SIP provider market is growing rapidly and with it the number of offered services and business models. HiPath 2000 supports ITSP connections with registration of single station numbers, which is the most commonly offered provider interface for private customers today, and smaller communications solutions for medium sized businesses.
In HiPath 2000V1.0 SMR 9 and higher, DSL telephony system connections are supported in larger system configurations. The ITSP provides the customer with a station number range. The system registers with the ITSP and all stations are automatically registered in the process.
HiPath 2000 permits the connection of standalone systems and networked systems to Internet Telephony Service Providers:

  • Registration with up to four simultaneously active ITSPs is supported. Dialing control via LCR
  • With the release of “End to End” payload, the number of simultaneous connections between IP phones in the LAN and the Internet Telephony Service Provider is no longer dependant on the HiPath 2000 (DSP) resources. Instead other factors like the bandwidth of the DSL connection (considering different upload and download bandwidth), selected voice Codec, VPN usage, reserved bandwidth for data (Internet) traffic needs to be considered when calculating the maximum number of supported calls to the ITSP. Independent of those factors the HiPath 2000 can support a maximum of 26 ITSP simultaneous calls with activated codec G.711(wherby 26 always represents the maximum number of calls – internal or external – of the HiPath 2000).

In order to support the calculation of the actual possible maximum number of simultaneous ITSP connections, under consideration of the above mentioned conditions, SEN will release a HiPath 2000 calculation tool in October 2007.

  • With DSL telephony user connections, up to 30 user IDs (SIP Client User Accounts) can be set up.
  • NAT traversal with the STUN protocol is supported.
  • Both ISDN / PSTN connections and simultaneous connections to the ITSP are supported.
  • Both ISDN / PSTN access to the ITSP are supported for all networking solutions (between HiPath 2000 systems or with HiPath 3000). The simultaneous use of networks over CorNet-IP and ITSP connections is supported with HiPath 3000 V6.0 SMR 9 or higher.
  • Internet access: ADSL, SDSL.
  • Supported features for connections to Internet Telephony Service Providers:
    • DSL telephony user connection for the registration of single numbers.
    • DSL telephony system connections for the registration of a number range.
    • CLIP/CLIR (Connected line identification presentation of the calling subscriber for called subscriber/connected line identification restriction).
    • COLP/COLR (Connected line identification presentation of the called subscriber for calling subscriber/connected line identification restriction).
    • Consultation hold/transfer/hold.
    • Support of the STUN protocol.

For more information check Collaboration with VoIP Providers.

Documentation

Image:symb-docu.gif Documentation in further languages, software and other downloads can be found on
www.enterprise-communications.siemens.com(select your phone)Downloads.
Any comments to the files provided here?

User Manuals for Voice Mail

User Manuals for Devices

Administration Manual for Devices

Mobile Demo Case

Training

Click here for the Trainigs offer of the Training Institute (password required).

Implementation and Networking Scenarios

Collaboration with VoIP Providers

HiPath 2000's main functions have been tested on a large number of Internet telephony providers that support SIP. At the moment, there are vast differences in the range of features supported, reachable networks, and service quality offered by the various providers. Occasionally configuration changes may occur that require adjustments to be made to HiPath 2000 parameters.

For more details, please follow the link to the Collaboration with VoIP Providers

Networking scenarios

HiPath 2000 V1.0 can be employed in the following IP scenarios:

Standalone scenario (preferably with HiPath 2030)

HiPath 2030 combines IP router functionality with the telecommunications functions of a modern IP softswitch appliance. A multitude of internal and external applications can be seamlessly integrated into the customer’s IT landscape. HiPath 2000 security functions, such as firewall and VPN functionality, fulfill the requirements for secure IP communication in the LAN and WAN. Terminals:

optiPoint 410/420,
optiClient 130,
Standard H.323 devices: Netmeeting, Polycom SoundStation IP
  • SIP IP workpoints and clients:
optiPoint 410 S, 420 S; optiPoint 150 S
Standard SIP terminals: MS Messenger
  • Connection of fax terminals via the analog subscriber ports of HiPath 2000
  • Connection of ISDN terminals by reconfiguring the S0 port as an S0 user connection (to HiPath 2030)
  • AP 1120 terminal adapter for connecting additional fax terminals

Applications:

  • Integrated voice mail
  • HiPath Mobile Office
  • HiPath Meta Management
  • HiPath Mobility Entry

Connection to Internet Telephony Service Providers

HiPath 2000 supports Internet telephony user connections to ITSPs with registration of single numbers. For larger system configurations, HiPath 2000 supports Internet telephony system connections for which the ITSP provides a phone number range.

  • Connection of HiPath 2000 behind the customer router (see illustration) or directly to the DSL modem
  • NAT traversal with the STUN protocol is supported
  • Optimized usage of ISDN and DSL lines, e.g. modem, fax, electronic cash terminals via ISDN
  • Up to 30 DSL Internet telephony single phone numbers or a phone number range
  • Up to four simultaneously active ITSPs and optional ISDN / PSTN providers are supported by the system for LCR

WLAN for mobile implementation on the company site

HiPath Wireless Access Points make it easier for small businesses to establish converged wireless networks that allow voice and data to be transmitted via the same infrastructure.
WLAN IP workpoints:

  • optiPoint WL2 professional V1.0 (HFA)

HiPath Wireless Standalone Access Points (max. 10 access points):

  • Wireless AP 2630 with internal antenna
  • Wireless AP 2640 with external antenna

Setup of Virtual Private Networks (site-to-site VPN)

HiPath 2000 is able to offer a secure solution for the implementation of site-to-site VPNs. The solution supports site-to-site networking (headquarters, regional and branch offices) using the cost-effective Internet infrastructure.

  • Networking of HiPath 2000 V2 systems or mixed HiPath 2000/3000 networks
  • Connection to the Internet via dedicated Internet lines or xDSL connections
  • Support of connections with fixed or dynamic IP addresses and implementation of the DynDNS protocol
  • Data and voice (TDM and VoIP) are tunneled via the Internet
  • Benefits of VPN site-to-site networking:
Protection of business processes
Secure integration of external partners in the company network
Access to central resources (e-mail, storage, central applications)

Remote Access VPN: Connecting teleworkers and mobile employees

HiPath 2000 is also a flexible solution for mobile employees who access the system remotely by dialing into the Internet via ISDN or ADSL connections.

  • Authentication, encryption and decryption using VPN client software
  • HiPath ComScendo voice features with optiClient 130

Benefits of remote access VPNs:

  • Potential savings through use of new workstation models
  • Access to central resources (e-mail, storage, central applications)
  • Users are reachable using a single number
  • Potential savings on mobile network charges
  • Cost-effective and secure solution

Networking Scenario with HiPath 3000/4000/5000

  • HiPath 2000 V2 supports the CorNet-IP protocol for networks with HiPath 3000/4000/5000 or with other HiPath 2000 systems. The features correspond to those of HiPath 3000 V5.0 or higher.
  • Networks with HiPath 3000/5000 V7:
HiPath 2000 V2 systems can be integrated in HiPath 3000 V7 networks as full function nodes. For integration in these networks, please observe the following:
Up to 64 HiPath 2000/3000/5000 nodes can be networked on the basis of CorNet-IP
When using HiPath 5000 RSM, a maximum of 32 HiPath 2000 or 3000 nodes with up to 1000 subscribers (2000 project-specific subscribers) can be networked
The licenses for the HiPath 3000/5000 portion of the network are administrated centrally via the HiPath 5000 RSM V7. HiPath 2000 systems will continue to be licensed locally
The DLS supports the entire network including the HiPath 2000 nodes
Administration of HiPath 2000 systems takes place locally via WBM or using HiPath 3000 Manager E
Centralized or decentralized breakout to the ITSP possible
Direct connection of applications to the CSTA interface is not released; connection via TAPI 170 is required
HPCO is not supported
HiPath 2000 V2 can be integrated into HiPath 4000 networks as a branch solution (CorNet IP Interworking Set) including the Small Remote Site function
  • Networks with HiPath 4000 V3.0/4 or HiPath 3000 V7 are supported.
  • Note: Networking of HiPath 2000 V2 with HiPath 4000 V3.0/V4 and centralized or decentralized breakout to the Internet Service Provider are not released, but may be requested on a project-specific basis.

Connectivity and Compatible Products

Platforms

Applications

  • HiPath Mobile Office
  • HiPath Management

Telephones

  • OpenStage 20 / 40 / 60 / 80 HFA
  • CorNet-IP workpoints and clients: optiPoint 410/420, optiClient 130,
  • Standard H.323 devices: Polycom SoundStation IP
  • SIP IP workpoints and clients: optiPoint 150 S, optiPoint 410 S, 420 S; standard SIP devices, MS Messenger, NetMeeting
  • WLAN: optiPoint WL2 professional, with HiPath Wireless Standalone Access Points (WL AP 2630/WL AP 2640)

Certified Applications

HiPath 2000 V2 can be equipped with various optional applications that must be ordered and purchased separately. These are connected via LAN. The most sensible deployment of applications is determined by the infrastructure of the customer, i.e. standalone or IP network scenario with 3000/4000/5000.

The certified eCRM/Mobile Office/Vertical/HiPath Management applications were tested with the sales release of HiPath 2000 V2. Please refer to the appropriate product specific sales information for release dates, country releases or other details, or contact the responsible project management office.

Application Description Certified
HiPath SimplyPhone for Outlook/Lotus Notes V4.0 Application for the CTI sector (Computer Telephony Integration):
  • Ideal for workstations already using Microsoft Outlook or Lotus Notes
Image:tick.gif
HiPath Com Assistant V2.0 Browser based web client as a user interface with CTI functionality
  • Simple telephony with Click & Dial
  • Call journal
  • Access to global electronic LDAP address books
Image:tick.gif
HiPath Mobility Entry Solution for the integration of mobile employees and teleworkers Image:tick.gif
HiPath Fault Management V3.0 Management software for the simultaneous monitoring of all network components:
  • Precise localization and rapid diagnosis of problems
  • Individual signaling strategies
  • Web based
Image:tick.gif
HiPath AM V2.0 Application for the processing and analysis of connection data for outgoing and incoming voice and VoIP connections Image:tick.gif
TeleData Office V3.0 Easy PC based analysis of call costs:
  • For all communications services (telephone, fax, Internet)
  • Analysis according to extension, trunk, or department
  • IP accounting
Image:tick.gif

Administration and service

Software Manager

The "Upgrade" function can be used to upload current software versions from a central server into the HiPath 2000 systems of a HiPath 2000/3000/5000 network.

Using the "Backup" function, the configuration data of all of the systems in this network complex can be backed up to a central database network wide.

Inventory Manager

The Inventory Manager generates system specific reports for a HiPath 2000/3000/5000 network, providing an overview of the system hardware and software.

Web Based Management (WBM)

The WBM administration functions are integrated in HiPath 2000 V2. Access is via the standard browser of the customer PC (Windows Internet Explorer):

  • Wizard supported configuration and expansion of the system for users with basic knowledge of ISDN and Internet technologies
  • Expert function allowing access to all the important parameters
  • Data backup functions
  • Maintenance functions
  • “First-time installation” for the basic configuration
  • “New components” for setting up new components (e.g. IP phones)
  • “Change feature” for changing the current configuration data
  • “Remote access” for setting up and enabling remote service access
  • “Software update” for updating the telephone system software

Advanced settings are made in “Expert mode” (e.g. networking two telephone systems). More detailed information can be found in the System Description.

HiPath 2000/3000/5000 Manager E

Only for Siemens and Partner Service! HiPath Manager E is used for HiPath 2000, 3000, and 5000. The released version replaces the previous version of HiPath Manager E.

For HiPath 2000 V2, HiPath Manager E supports local access to the system. Network wide use (as of HiPath 5000 V6.0 RSM) is also supported for HiPath 2000 systems.

WBM is required in addition to HiPath Manager E for servicing.

Licensing

The HiPath 2000 software licenses can only be used for HiPath 2000 systems. The licenses are permanently assigned when the system is activated and thus cannot be transferred to other systems.
The following HiPath 2000 licenses are currently being marketed:

Software license Explanation
HiPath 2000 V2 system license Always necessary. Consists of:
  • System license for system operation
  • 10 ComScendo licenses for IP workpoints
  • VPN IP SEC license
HiPath 2000 V2 system license (upgrade license) Upgrade from HiPath 2000 V1.0 to HiPath 2000 V2
HiPath 2000 V2 ComScendo expansion licenses for IP workpoints ComScendo (optional):

Software suite for communications functions, such as call forwarding, conference circuit

HiPath 2000 V2 LWCA license Light Weight Certification Authority (optional):

For authentication so that the customer does not need to purchase additional certificates from other service providers for Internet security, depending on the application scenario

HiPath 2000 V2 optiClient Attendant V8 license Software for multimedia communication via a PC (optional)
HiPath 2000 V2 optiClient Attendant V8 license (upgrade license) Upgrade from HiPath 2000 V1.0 optiClient Attendant V7.0 to HiPath 2000 V2 optiClient Attendant V8.0
HiPath Mobility Entry license License for the integration of a mobile subscriber in the system. A license is required for each mobile subscriber.

Whitepaper

See also

German PDF file  Presseartikel HiPath 2000 readme

External Links

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