HiPath 3000

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◄ Platforms | Deutschland  HiPath 3000

HiPath 3500 19" Rack
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HiPath 3500 19" Rack
HiPath 3000 Configuration
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HiPath 3000 Configuration

The IP convergence system HiPath 3000 offers medium sized enterprises of 10 to 500 subscribers high reliability voice communications using high quality terminals with easy operation.

Contents

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Overview

HiPath 3300/3350 HiPath 3500/3550 HiPath 3800
  • Up to 16 channels (ISDN, loop start, IP)
  • Entry Voice Mail module
  • Up to 24 digital subscribers
  • Up to 96 IP workpoints
  • DECT solution with up to 3 base stations and 16 handsets
  • Up to 60 channels (ISDN, loop start, IP)
  • Entry Voice Mail module
  • Up to 72 digital subscribers
  • Up to 192 IP workpoints
  • HiPath Cordless with up to 16 base stations and 64 handsets
  • Up to 250 channels (ISDN, loop start, IP)
  • Up to 384 digital subscribers
  • Up to 500 IP workpoints
  • HiPath Cordless with up to 64 base stations and 250 handsets
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Brief Product Overview

  • HiPath ComScendo
  • HiPath 3800 is a high performance hardware architecture offering improved performance (e.g. ACD agents). The hardware platform replaces the HiPath 3700 and HiPath 3750 models. New customers will only be supplied with HiPath 3800 V7.0. An upgrade to V7 software is no longer supported for the hardware platforms HiPath 3700/HiPath 3750.
  • Networking of HiPath 2000, HiPath 3000, HiPath 4000, and HiPath 5000 via IP and TDM connections over CorNet-IP (ComScendo "Interworking" feature) and CorNet-NQ protocols.
  • HiPath 3000 V6.0 systems (with the exception of HiPath 3700/3750) can be upgraded to HiPath 3000 V7 by means of a software upgrade.
  • HiPath 3000 as a Survivable Media Gateway in "HiPath 4000 Small Remote Site" scenarios
  • Implementation of "Virtual Private Networks" (VPN) over Internet connections for location networking and connection of teleworkers
  • In addition, HiPath 3000 offers low cost, professional IP communication with TDM/IP and SIP devices for standalone systems, networked branch solutions, and “hosted” scenarios for voice and data applications with a single IP infrastructure access point.
  • HiPath 3000 V7 can be expanded up to 32 nodes and 1,000 users via digital or IP connections.
  • Support for OpenStage 20 T and OpenStage 40 T telephones with key module and BLF
  • Support for optiPoint 500, 410, 420 telephones,
  • Support of the optiPoint Application module using the HiPath Manager TC
  • Support for optiPoint WL2 professional handset (WLAN) with HiPath Wireless Standalone Access Points (WL AP 2630/WL AP 2640)
  • Integrated EVM voice mail module for HiPath 33x0/35x0. Two voice channels, 24 mailboxes (of which a maximum of four are Auto Attendant) and up to two hours of recording time.
  • Support for HiPath Xpressions Compact V3
  • Simplified commissioning, configuration, and maintenance
  • Flexible licensing concept
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Hardware

HiPath 3000 V7 - Technical Data

HiPath 3300

(19" Rack)

HiPath 3350

(Wall-mounted)

HiPath 3500

(19" Rack)

HiPath 3550

(Wall-mounted)

HiPath 3800

(standard system / 19" Rack)

HiPath 3300
HiPath 3350
HiPath 3500
HiPath 3550
HiPath 3800
Max. analog subscribers (a/b) 20 36 44 96 384
Max. digital subscribers (UPO/E) 24 24 48 72 384
IP users 96 96 192 192 500
Max. HiPath Cordless Office subscribers 16 16 32 64 250
Max. number of HiPath Cordless Office base stations 3 3 7 16 64
optiClient Attendant (PC attendant console) 4 4 4 4 6
Key modules 30 30 30 100 100
Integrated voicemail (max. number of boxes) 24 24 24 24 -
Dimensions (H x W x D in mm) 89 x 440 x 380 (2 U) 450 x 460 x 130 155 x 440 x 380 (3,5 U) 450 x 460 x 200 490 x 440 x 430
Weight ca. 6kg ca. 6kg ca. 8kg ca. 8kg ca. 34kg (voll bestückt)
Case color blue-green basic warm gray blue-green basic warm gray steel blue/arctic gray
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Features

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Telephony Features

As a software suite, HiPath ComScendo provides both the realtime IP system, HiPath 3000, as well as the telephones, with the most comprehensive array of voice communication services. And all of this regardless of whether it is used via IP, TDM telephones or PC clients.

Selected HiPath ComScendo features:

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Integrated Voice Mail (EVM)

The integrated voice mail module for the central boards of the HiPath 33x0 and 35x0 gives the system an integrated voice mail application. EVM provides the following:

  • 2 voice channels
  • 24 mailboxes, of which four are Auto Attendant
  • 2 different personal greetings, each one minute in length, which can be activated manually or by night service
  • Recording capacity of up to two hours or a maximum of 400 messages/greetings The duration of the individual voice messages can be set in intervals of between one and five minutes A time stamp and the caller ID is provided with each saved message
  • Auto Attendant functions:
The caller hears a greeting of not more than two minutes and has the option of selecting contacts using the voice menu (maximum 10) or of entering the DID number.
Automatic call forwarding to the overflow position
Fax tone detection and fax forwarding
  • Announcements:
Selection of a channel or both channels (announcement device)
The selected channels are no longer available for the voice mail function.
  • Voice packages are available for the following languages:
German
English
English (US)
French
Canadian French
Italian
Spanish
Latin American Spanish
Portuguese
Brazilian Portuguese
Flemish
Greek
Dutch
Czech
Chinese
Korean
Turkish
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IP-Telephony / IP-Networking

The use of IP telephony/IP networking between HiPath communications platforms produces several advantages for our customers:

  • Gradual or complete migration of voice communication to the IP network, while maintaining the known level of reliability, user interfaces, and features
  • HiPath Feature Access (HFA) makes all functions available to IP workpoints, which the optiPoint telephones can use in the traditional environment
  • Convergence of communication networks for voice and data over several locations
  • Savings on expensive leased lines not only for telephony
  • Reduced operating costs through purely IP based communication with Internet Telephony Service Providers
  • Standard contact partner for the infrastructure, etc.
  • Significant cost savings by using a single infrastructure for data and voice
  • Additional savings by using voice compression

The HiPath 3000 communication platforms are networked using the customer's existing LAN infrastructure with the IP gateway HG 1500 V3.0.

IP-Workpoints and clients

HiPath 3000 can connect to IP clients using the following protocol variants:

CorNet-IP system Clients

  • The CorNet-IP protocol variant can offer all the users of HiPath system clients the full HiPath ComScendo performance feature range as already known from the TDM world.
  • CorNet-IP system software is available for optiPoint 410, 420, and optiClient 130.

H.323 system clients

  • The performance feature range of the H.323 clients, such as NetMeeting, Polycom Soundstation, and the AP 1120 is restricted to "Basic Call" functionalities.

SIP System Clients

optiPoint 150 SIP (For HiPath 3000 V6.0 SMR 9 and higher)
optiPoint 410 SIP (For software V5.0 and higher)
optiPoint 420 SIP (For software V5.0 and higher)
AP 1120 SIP (only G.711 transparent)
3rd party SIP-Terminals (Microsoft Messenger 5.1 was tested, Basic Call)
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Voice Transmission

With Voice over IP (VoIP), voice data can be transmitted over an IP network, in other words via a LAN, a WAN, or over the Internet to IP workpoints.

The optimum voice quality in VoIP connections is ensured by means of various HG 1500 V3.0 functions:

  • Quality of Service (QoS):

To ensure the best possible connection quality, in particular for voice connections, the HG 1500 V3.0 supports the following QoS protocols:

IEEE802.1p tags (level 2)
Type of Service (ToS) prioritization (RFC 791, level 3)
Differentiated Services (DiffServ; RFC 2474, level 3)
  • Echo suppression:

The HG 1500 V3.0 supports echo suppression according to G.168

  • Bandwidth requirement:

The HG 1500 V3.0 is designed for the optimization of bandwidth use. To do this it implements the following functions:

Voice activity detection and silence suppression
Transmission of background noises in speech pauses to save bandwidth
Dynamic differentiation of voice and fax/modem
  • Bandwidth control:

Bandwidth reservation for voice and data for the following interfaces:

LAN1: Ethernet
LAN2: DSL (PPPoE, PPTP)
PPP via ISDN (PSTN Partner)

The HG 1500 V3.0 supports the detection and handling of DTMF signals (Dual-Tone Multi Frequency) according to Q.24 for signaling in VoIP calls. In particular, it supports the following functions:

DTMF signal recognition
Conversion of DTMF signals into user input signals according to H.245
Generation of DTMF signals for the PSTN
Speech protection using Bellcore test tapes
Transmission and receipt of DTMF signals via vCAPI
DTMF transmission via IP
DTMF signals are transmitted in the voice channel. Secure transmission requires the codec G.711 to the ITSP.
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Documentation

Image:symb-docu.gif Documentation in further languages, software and other downloads can be found on
www.enterprise-communications.siemens.com ⇒ (select your phone) ⇒ Downloads.
Any comments to the files provided here?
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User Manuals for Voice Mail

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User Manuals for Devices

OpenStage

optiPoint

optiClient

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Administration Manual for Devices

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Training

SEN Training (Siemens internal)

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Implementation and Networking Scenarios

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Collaboration with VoIP Providers

HiPath Platforms have been tested with a large number of Internet telephony providers that support SIP. At the moment, there are differences in the range of features supported, reachable networks, and service quality offered by the various providers. Occasionally configuration changes may occur that require adjustments to be made to the HiPath Platforms.

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Networking Scenarios

  • Networking via ISDN

All HiPath 3000 systems can be internetworked and also be networked with Hicom 112/118 (from V2.0.2), Hicom 200 (from V3.2), Hicom 150 E/H (from V1.0), or Hicom 300 (from V3.4) using digital trunks. S0 and S2M lines can be used for the connection.

IP networking transfers CorNet-N, CorNet-NQ, and CorNet-IP specific features over the IP network. The range of CorNet-NQ and CorNet-IP functions is the same.

In the case of IP networking, the CorNet-IP specific features are transmitted over the IP network. The scope of features of the HiPath 2000 V2 and HiPath 3000 V7 are absolutely identical in a network using the CorNet-IP protocol.

Within an IP trunking connection, a HiPath 2000 V2 node behaves identically to a HiPath 3000 V7 node.

The following features are supported in a network with HiPath 4000 V2.0/V3.0/4:

Basic procedures for supporting CorNet-NQ
Classes of service
Call offer[1]
Call waiting[1]
Name display (caller, connected, busy party)
Call forwarding
Rerouting[2]
Hold/consultation hold/toggle
Conference
Fast forwarding[1]
Call intrusion[1]
Station number display (caller, connected party)
Caller identification suppression or name suppression
Call forwarding busy / no reply
Advice of charge
Screened and unscreened transfer
Automatic recall[1]
Emergency call (only relevant for USA)[1]
Message Waiting Indication
Central BLF signaling for optiClient Attendant[2]
  1. ↑ 1.0 1.1 1.2 1.3 1.4 1.5 The features were already enhanced in HiPath 3000/5000 V5.0 (compared with CorNet-N networking)
  2. ↑ 2.0 2.1 Path replacement takes place solely within the TDM connection to the gateways. IP payload flows should always be viewed end to end within HiPath 3000 and HiPath 5000 networks.

From V5.0, the HiPath 3000 can be connected to the HiPath 4000 (V2.0 or higher) as a survival node using the "Small Remote Site" feature. This functionality guarantees the low cost failure tolerance of IP workpoints.

In normal mode, the IP workpoint clients are registered with the HiPath 4000 system. Calls coming in over the trunk connection of a HiPath 3000 system are routed over the IP network, first to the HiPath 4000 system and then on to the required subscriber.

  • E&M Operation

The E&M board is available on HiPath 3800 for a connection to international leased lines, analog networks, or for networks with EVU systems. The line connection can be made for the 2 or 4 wire speech path. The 2 wire variant (E&M) and the 4 wire variant (E&M plus ground) are available for signaling. The E&M procedure is used for dialing stations directly.

  • Satellite PABX Capability

The HiPath 3000 systems can be connected to an existing telecommunications system using analog trunks as a second private branch exchange. DTMF or dial pulses are used as a signaling method. Signaling in the main PABX is exclusively performed by flash for consultation hold or transfer. Ground is not used.

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Connectable Devices

Application Description
HiPath Cordless This is an integrated solution for cordless telephones according to the DECT standard. Your employees can be reached directly at any time and at any location in your company. No call is lost and calls can be answered more quickly. Customer satisfaction increases and costly callbacks are avoided. HiPath Cordless ensures maximum mobility thanks to a continuous radio link via distributed base stations.
HiPath Xpressions Compact HiPath Xpressions Compact is the integrated voice mail system for calling up and distributing voice messages to user specific voice mailboxes, each with individualized announcements. Saved messages can be called up at any time and from any location and can be signaled externally using user outcall.

In addition to voice mail functions, HiPath Xpressions Compact can also be used as a music on hold device and an announcement device for UCD announcements, for example. With Xpressions Compact V3 and higher the Mobile Pro feature is also supported

HiPath Xpressions This is the extensive Unified Messaging solution. The communications system supports the user in their daily exchange of voice, fax, e-mail, and SMS messages. This means that it is possible to provide communications solutions tailored to suit all requirements ranging from the small entry level variant through to networked communications solutions.
HiPath ProCenter Compact HiPath ProCenter Compact is the professional, economical call center software solution for up to 32 agents. It helps you to optimize the management of your customer service from order acceptance through to complaints management. Alongside Universal Call Distribution (UCD), HiPath ProCenter Compact offers a supervisor function with real time reporting and extensive statistical functions.
HiPath ProCenter Agile, Enterprise These are additional products for complex call center solutions. They help you make the best use of resources for interaction with customers in all channels.
HiPath Hospitality Service Center This is an intelligent solution, which opens up the scope of services of a communications platform for the "front office" area of a hotel, thus providing strong intermeshing of both systems. This eases the burden on staff and therefore improves the service to guests.
optiPoint and optiClient Attendant These are flexible switching solutions: The optiPoint 500 telephone, enhanced with the busy lamp field, allows a practical overview of the status of all the connections. If an extension is busy or if a member of staff is not available, calls can be diverted to the attendant. The "optiClient Attendant" software package forms an easy to use attendant console on the PC, in which all the functions can be executed with the keyboard and mouse.
HiPath Common Application Platform (CAP) and TAPI 120/170 These solutions allow the connection of a PC to system telephones. In turn, this makes it possible to integrate TAPI compliant applications via CTI (Computer Telephony Integration). All of the telephone traffic can be managed professionally by means of call registration, call identification, and entry in action lists. Database connections allow customer queries to be answered competently. HiPath CAP V3.0 (SMR 3) onwards supports XML phone services and the ComScendo on a Button Suite together with the HiPath 3000 V6.0
XPhone Entry XPhone Entry is the application for the CTI sector (Computer Telephony Integration). It is ideally suited to workstations using CTI as a universal communications or organizational tool.
HiPath ComAssistant HiPath ComAssistant is a web browser based application, which offers both CTI functionalities and control and presence management. It supports users in striking a balance between permanent connectivity and uninterrupted work on important business tasks. Mobile users use the application flexibly by accessing it via the browser or via the telephone using voice recognition (speech option). The telematics software "Fritz!32" with the programs "FritzFax!" and "Fritz Data!" can be marketed in conjunction with the IP networking between HiPath 3000 systems.
HiPath Accounting Management / Teledata Office This solution is used to determine the costs of all of the communications services (telephone, fax, Internet) and allows analysis according to extension, trunk, or department. The communications data required for the analysis can be transferred directly to the central server via a LAN interface.
HiPath Fault Management HiPath Fault Management supports maintenance personnel in the permanent monitoring of the operating state of communications systems in order to follow up the slightest trace of any faults, thus providing immediate assistance.
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Certified Applications

The eCRM/Mobile Office/Vertical/HiPath Management applications listed below are tested for HiPath 3000 V7. Please refer to the appropriate product specific Sales Information for release information, release dates, country releases and other details, or contact the response product management office.

Applications HiPath 3000-Models
Name Version 3800 35x0 33x0
HiPath Xpressions V3.0/V4.0 X X X
PhoneMail (relevant to USA) Release 6.4 X X X
HiPath ProCenter Compact V2.0 X X X
HiPath ProCenter Agile V6.5 X X X
HiPath ProCenter Entry, Standard, Advanced V5.1 X X X
HiPath SimplyPhone for Outlook V3.1/V4.0 X X X
HiPath SimplyPhone for Notes V3.1/V4.0 X X X
HiPath ComAssistant V1.0 X X X
HiPath ComAssistant V2.0 X X X
HHSC V2-0 Business V2.0 X X -
HiPath Hotel Standard V4.1 X X -
HiPath Hotel Standard V4.2 X X -
Teledata Office V3.0 X X X
HiPath Accounting Management V1.0/V2.0 X X X
HiPath Fault Management V2.0 (Release 4) X X X
TAPI 170, TAPI 120 V2.0 X X X
Common Application Platform CAP V3.0 X X X
HiPath Xpressions Compact V2.0, V2.5 X X X
HiPath Xpressions Compact V3.0 X X X
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Administration and Service

Manager E / C / WBM HG1500
HiPath Manager E is the Administration Software for the HiPath platforms 500/2000/3000/5000 and previous versions, e.g. Hicom 150 E Office. It is specially meant for Siemens technicians / partner. A service friendly Webinterface is supplied for the optional Gateway HG1500. The HiPath Manager C is the customer version and is specialized for the customer requirements. Basically for member parameters, authorizations, call forwarding, etc.

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Licensing

All licenses that can be ordered for the HiPath 3000 V7 are handled by the HiPath License Manager:

  • optiClient Attendant V8/Upgrade optiClient Attendant to V8
  • optiClient 130
  • ComScendo license for IP workpoints
  • S2M license for releasing B channels (e.g. Germany: at least 30 B channels per S2M)
  • HG 1500 V3.0 B channels
  • HG 1500 V3.0 LWCA (Light Weight Certification Authority)
  • Cordless base station BS4: License for releasing traffic channels
  • License for a HiPath Xpressions Compact based announcement
  • License for HiPath Xpressions Compact Mobility
  • HiPath TAPI 120 V2.0, HiPath TAPI 170 V2.0
  • Mobility Entry licenses for mobile subscribers
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Whitepaper

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See also

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External Links

Retrieved from "http://wiki.siemens-enterprise.com/index.php/HiPath_3000"
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