OpenScape Office MX

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OpenScape Office MX is a unified communications solution for companies with 10 to 150 subscribers.

OpenScape Office MX is easy to operate and offers the following with the integrated OpenScape Office applications:

• Unified commmunications
• Contact Center
• Mobility options for mobile employees
• Services for voice and data
• Open interfaces for the integration of external applications

Description within this article refers to OpenScape Office MX V2

Features

Unified-Commmunications-Applications

OpenScape Office includes the unified communications applications integrated in OpenScape Office MX with the convenient user portals myPortal, myPortal for Outlook and myAttendant. OpenScape Office MX can be easily managed by administrators via the web-based OpenScape Office Assistant.

OpenScape Office Contact Center

The multimedia OpenScape Office Contact Center is a powerful solution for the optimal allocation and handling of calls, e-mail and faxes. Intelligent, skills-based routing ensures that customers are always connected to the most qualified agent.

Zur Administration des Contact Centers steht dem Anwender der Web-basierende HiPath OpenOffice Assistant zur Verfügung.

Mit den komfortabel zu bedienenden Benutzerportalen myAgent und myReports bietet OpenScape Office Contact Center dem Anwender umfangreiche Funktionen an.

Mobility options for mobile employees

OpenScape Office MX provides a variety of services such as WLAN functionality, Hot Desking and mobile telephony integration to optimally support the deployment of mobile employees. The following mobile deployment scenarios are supported:

• Mobile subscribers in home offices (teleworkers)

• Mobility Entry
• Mobile Logon
• One voicemail box for voice and fax messages
• Personal notifications, e.g., via SMS for incoming voice or fax messages
• Updating of Presence status from any phone, even an external one
• CallMe, (myPortal and myPortal for Outlook) to benefit from favorable company rates.
• VPN connection for voice and data (PC client)

• Mobile subscribers on company premises

• WLAN
• Dual-Mode Telephony
• Flex Call
• DECT over IP

Services for voice and data

OpenScape Office MX provides numerous voice-related features such as conferencing and team functions. In addition, there are also functions for Internet access, IP telephony and for setting up and operating a data network (LAN infrastructure) with security mechanisms to protect the network from malicious attacks and to transfer data securely.

Voice features

• Making calls: Setting up a connection, e.g., via speed dialing or directories
• Call Signaling, Calling Line ID: CLIP, CLIR, COLP und COLR.
• Functions during the call: Holding, redirecting and transferring calls
• Controlling availability: Call forwarding and call forwarding - no answer
• Conferencing: Different types of application-controlled and phone-controlled conferences
• Optimizing communication: Handling calls more efficiently and sending texts to internal subscribers
• Easy Operation: Resetting activated features, Direct Inward System Access (DISA) and multilingual text output
• Working in a team (groups): Multiple subscribers and phones can be reached under one station number
• UCD (Uniform Call Distribution): Uniform distribution of incoming calls to a group of subscribers (UCD group).
• Emergency Calls: Hotline/Hotline after timeout or an emergency service

Internet and data network

• Internet access: Access to the Internet is provided as a broadband connection. Broadband connections are set up via the DSL port or cable port and are suitable for high-speed data transmission in the Internet as well as for Internet telephony (DSL telephony).
• IP Telephony (Voice over IP): Making calls from within IP networks. The signals required for the call are transmitted using IP protocols over IP networks that can be used for data transmission
• LAN infrastructure: Infrastructure comprising a geographically restricted network of clients (e.g., PCs and phones), routers and switches. Communication between these systems occurs using various protocols (e.g., TCP/IP).
• Security: Security in the data network and security against unauthorized access at telephones.

Open interfaces for the integration of external applications

OpenScape Office MX provides open interfaces for the integration of external applications

• Physical Interfaces (LAN, USB, S0, S2M, a/b)
• Logical Interfaces (CSTA protocol, Protocol for call detail records, SIP, DSS1)
• API (Microsoft TAPI 2.1, Web Server Interface)
• Interface for integrating web-based applications (http(s))
• Fremdapplikationen werden über HiPath Ready zertifiziert.

One-box and Multibox Systems

Depending on the system configuration, OpenScape Office MX can be used as a one-box system or as a multibox system. Every system box can be equipped with up to three gateway modules. The number of system boxes and gateway modules determines the number of available stations and interfaces.

OpenScape Office MX System Box

• Every system box includes a motherboard.
• Each system box can be equipped with a maximum of 3 gateway modules .

One-box system

A one-box system consists of one system box.

Multibox system

Multibox systems consist of two or three system boxes. One central box and one or two expansion boxes. The multibox system has a central database and is administered centrally.

Station configuration in one-box and multibox systems

The station configuration of OpenScape Office MX depends on the number of system boxes.

• One system box = up to 50 stations
• Two system boxes = up to 100 stations
• Three system boxes = up to 150 stations

Connectable Phones, Devices and Infrastructure Components

IP phones (HFA)

• OpenStage 15, OpenStage 20 E, OpenStage 20, OpenStage 20 G, OpenStage 40, OpenStage 40 G, OpenStage 60, OpenStage 60 G, OpenStage 80, OpenStage 80 G
• optiPoint 410 entry, optiPoint 410 economy, optiPoint 410 economy plus, optiPoint 410 standard, optiPoint 410 advance
• optiPoint 420 economy, optiPoint 410 economy plus, optiPoint 410 standard, optiPoint 410 advance

Key modules

• OpenStage Key Module (only for OpenStage 15, 40, 60 and 80)
• OpenStage Busy Lamp Field 40 (only for OpenStage 40)
• optiPoint key module
• optiPoint BLF
• optiPoint self labelling key module
• optiPoint application module

WLAN Phones

• optiPoint WL2 professional and AP 2630, AP 2640 or HiPath Wireless Convergence Software.

HiPath Cordless IP

• Gigaset S4 professional
• Gigaset SL3 professional
• Gigaset M2 professional
• Gigaset S3 professional

PC clients (HFA)

• OpenScape Personal Edition
• optiClient 130

SIP phones/IP adapter

• optiPoint 150 S
• AP 1120 S (for connecting 2 analog phones or Fax devices)

Add-on devices

• Analog telephones
• ISDN devices
• Entrance telephone via ET-S adapter

Infrastructure components

• Enterasys switches (of the A2, B3 and D2 series) with and without Power over Ethernet (PoE)
• LAN switches from other vendors with or without Power over Ethernet (PoE)
• Routers (e.g., DSL router, VPN router)
• VPN Client (tested with Microsoft Standard Client and NCP Client)
• UPS (uninterrupted power supply unit)

See also

• OpenScape Office Comparative Overview