optiPoint SIP UDP Trace

From Wiki

If problems in operating the optiPoint 410/420 S phones are encountered, showing a display message like "no server" or "Registering..." for a longer time, then these problems are likely to be related to the signalling with the SIP proxy or registrar. It is often helpful to capture the messages with a network hub and display these data with one of the well known tools to examine the problem in more detail.

If no hub is available or a PC trace tool cannot be used for some reason, the build in SIP UDP trace of the optiPoint can be used as well.

To activate the trace,

• log-in to the WBM as administrator

Select Fault Investigation

• Select the fault investigation menu

Select SIP UDP Trace

• Enable the SIP UDP Trace - set the check box and submit

Activate the trace

• After desired trace period, follow the link to the message log

SIP UDP Message log

The message log can be deleted afterwards

Do not forget to de-activate the SIP UDP Trace when tracing is no longer required - tracing is consuming ressources and performance